Frequently Asked Questions

How can I receive Visa Approval Letter?

Visa Approval Letter will be sent to your registered email in the PDF form after your application gets approved. Please make sure to print it to present at your desired entry port in Vietnam...

Can I check my eligibility for Vietnam visa applications on this website?

Yes, you can check your eligibility to get a visa by selecting the Check Your Eligibility tool at the eVisa or Visa On Arrival (VOA) service page as follows: Step 1: Enter your nationality...

How can I check my order status?

You can check your order status in 2 ways: Method 1: Use the Check Order Status tool. At the Homepage, you should enter information including: Order Code has been sent by us via confirm...

If I am no longer interested in using your service, can I cancel my order?

You can cancel your order if you have not yet made payment by clicking on the order you want to cancel in the My Orders section and selecting Cancel. In case you have successfully paid, ple...

How do I know that my order has been received?

As soon as you fill out the application form, you will be sent a <Confirm order successful> email confirming that your order has been received.  Please check your Spam/ Junk mail if you hav...

Where can I check my placed order?

You can check your order in the My Orders section immediately after completing the application form. After the order is confirmed, you will use the registered email account and password pro...

Can I use eSIM to make phone calls and send text messages?

This depends on the type of eSIM you use. There are 2 popular types of eSIM: Regular ESIM: has the same functions as a regular physical SIM, so you can use eSIM to make phone calls, send...

Can I use eSIM and physical SIM at the same time?

Yes. ESIM and physical SIM can be used at the same time on the same device.

How to activate my eSIM?

After registering for the service with us and making payment successfully, you will receive information via email with instructions for activating the eSIM.

How can I check if my phone supports eSIM?

You can check whether your phone supports eSIM or not by checking the information on the phone device. There are different ways to check depending on the phone's operating system. For iOS:...