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Frequently Asked Questions
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FAQS CATEGORIES
Can I use eSIM to make phone calls and send text messages?
This depends on the type of eSIM you use. There are 2 popular types of eSIM:
Regular ESIM: has the same functions as a regular physical SIM, so you can use eSIM to make phone calls, send...
Where can I check my placed order?
You can check your order in the My Orders section immediately after completing the application form.
After the order is confirmed, you will use the registered email account and password pro...
How do I know that my order has been received?
As soon as you fill out the application form, you will be sent a <Confirm order successful> email confirming that your order has been received.
Please check your Spam/ Junk mail if you hav...
If I am no longer interested in using your service, can I cancel my order?
You can cancel your order if you have not yet made payment by clicking on the order you want to cancel in the My Orders section and selecting Cancel.
In case you have successfully paid, ple...
How can I check my order status?
You can check your order status in 2 ways:
Method 1: Use the Check Order Status tool.
At the Homepage, you should enter information including:
Order Code has been sent by us via confirm...
Can I check my eligibility for Vietnam visa applications on this website?
Yes, you can check your eligibility to get a visa by selecting the Check Your Eligibility tool at the eVisa or Visa On Arrival (VOA) service page as follows:
Step 1: Enter your nationality...
How can I receive Visa Approval Letter?
Visa Approval Letter will be sent to your registered email in the PDF form after your application gets approved. Please make sure to print it to present at your desired entry port in Vietnam...
What is Fast Track service at the airport?
Fast Track service at the airport is a service that assists immigration (enter and exit procedures) without passengers having to wait in line. Our experienced staff will be waiting at an app...
Why should I use Fast Track service?
Usually, it would take plenty of time to wait in line to get all the procedures done at the airport. Our Fast Track service allows passengers to complete entry-exit procedures quickly withou...
How can I apply for Fast Track service?
Passengers can apply for the service by filling out the form on our website, completing payment via available methods, and receiving the confirmation email. Passengers can also register thro...