Frequently Asked Questions

What documents should I bring to complete immigration procedure?

Here are the documents you need to complete the immigration procedures: A valid passport with blank pages for entry stamp Documents proving you have permission to enter Vietnam such as v...

How can I contact your agency?

Once you have registered for the service, our staff will contact you and will discuss with you some information such as confirming registered information, the required documents to prepare,...

What fees do I have to pay for Fast track service?

Our Fast Track service comes at 2 prices: 39USD/passenger (Normal Fast Track) or 79USD/passenger (VIP Fast Track). Service does not include Government fees in case you have to get a visa st...

How can I apply for Fast track service?

Passengers can apply for the service by filling out the form on our website, completing payment via available methods, and receiving the results via email. Passengers can also register thro...

Why should I use Fast track service?

Usually, it would take plenty of time to wait in line to get all the procedures done at the airport. Our Fast Track service allows passengers to complete entry-exit procedures quickly withou...

What is Fast track service at the airport?

Fast track service at the airport is a service that assists immigration and exit procedures without passengers having to wait in line. Our staff will be waiting at an appointed area with yo...

Can I expedite my passport in 1 or 2 days?

If you need an urgent passport to serve work, study, travel, you can refer to and choose our company's express passport service to save time for passport making. The fast passport processing...

If my passport is damaged, lost or expired, what will I do?

If your passport is damaged, lost or expired, you need to go through the procedure of reissuing your passport including:  *Required documents: Declaration of application for a passport i...

Can I get a passport online?

Yes, you can. According to the Immigration Department, from 01/06/2022 officially launched the online passport issuance service (passport online) nationwide. Not only does it help people sav...

Which department issues passports in Vietnam?

The passport issuing agency in Vietnam is the Immigration Department of the Ministry of Public Security and the Immigration Department of the Police of provinces and centrally-run cities....