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Frequently Asked Questions
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FAQS CATEGORIES
What fees do I need to pay for this service? Does the price include taxes and other fees?
Our Fast Track service comes at 2 prices: from 20USD/passenger (Normal Fast Track) or from 35USD/passenger (VIP Fast Track), non-inclusive of applicable taxes and other fees.*Note:
Arriva...
How can I pay for this service?
Below are some methods you can choose to pay for your service. Method 1: Via International Payment GatewaysWith Paypal, By clicking at Paypal method payment, you will be directed to a Paypal...
How can I contact your staff/company?
Once you have booked the service, our staff will contact you and will discuss with you some information such as confirming registered information, the required documents to prepare, and the...
What documents should I bring to complete immigration procedure?
Here are the documents you may need to complete the immigration procedures:1. A valid passport with blank pages for entry stamp2. Documents proving you have permission to enter Vietnam such...
What are some complementary services?
We provide complementary services such as car transfer, eSIM, and application for Letter of Approval in case you do not have documents proving you have permission to enter Vietnam.
Is Fast Track service available for both departure and arrival?
Yes. Our Fast Track service is available for both arrival and departure, with a service fee only from 20USD for Normal Fast Track, and from 35USD for VIP Fast Track.Our Arrival Fast Track se...
Who should opt for Fast Track service?
Fast Track service is a great choice for all passengers entering/exiting Vietnam. However, we recommend that the following groups use our Fast Track service for its convenience and comfort:...
How long in advance do I need to register for the service?
To ensure we receive booking and arrange our staff to arrive at the airport promptly, please refer to our service's policy below:
For Arrival Fast Track: At least 2 hours before the fligh...
Do I need to tip your staff? Is it required?
No, tipping is not required in our service's prices. However, you can express your satisfaction and gratitude to the staff by giving them a personal tip.
What is the company's cancellation policy? Can I get a refund if I cancel the service?
You can cancel your order if you have not yet made payment by clicking on the order you want to cancel in the My orders section and selecting Cancel.If you have already made a payment, pleas...