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Frequently Asked Questions

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FAQS CATEGORIES

What happens if I am going to be early or late?
For Arrival Fast Track: In case you have booked the service with the correct flight number, our staff will use the software to know the actual landing time and pick up passengers according t...
Do I need to tell you of every change to my plans?
Yes. If you have any changes to your itinerary related to the confirmed service, you must notify us via email for timely processing.
Can children use this service? Are there any discounts available?
Yes, you can apply this service for children. Regarding discount policies, currently most airports offer a 100% discount for infants under 24 months old.
What should I do if I can't find your staff?
First, you should carefully observe the Welcome Board at the meeting point that we have agreed. At the same time, check messages or calls when getting off the plane/arriving at the airport i...
What is eSIM?
An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM.
Which devices support eSIM?
Currently, eSIM is supported on various devices such as iPhone Xs and above, Google Pixel 2 and above, iPad, high-end Samsung smartphones, and some Oppo's. Some laptop lines from Acer, ASUS,...
How can I check if my phone supports eSIM?
You can check whether your phone supports eSIM or not by checking the information on the phone device. There are different ways to check depending on the phone's operating system. For iOS:...
How to activate my eSIM?
After registering for the service with us and making payment successfully, you will receive information via email with instructions for activating the eSIM.
Can I use eSIM and physical SIM at the same time?
Yes. ESIM and physical SIM can be used at the same time on the same device.
Can I use eSIM to make phone calls and send text messages?
This depends on the type of eSIM you use. There are 2 popular types of eSIM: Regular eSIM: has the same functions as a regular physical SIM, so you can use eSIM to make phone calls, send...