Frequently Asked Questions

How can I receive Visa Approval Letter?

Visa Approval Letter will be sent to your registered email in the PDF form after your application gets approved. Please make sure to print it to present at your desired entry port in Vietnam...

How do I know which visa type is right for me?

To find the most suitable visa type, you should understand some information of your trip such as entry purpose, arrival date and departure date from Vietnam, whether the entry gate is an air...

Can I get a Vietnam visa with criminal records?

At the moment, all service portals for Vietnam visa application do not require information for your criminal records so almost all applicants can submit their documents, unless you are on th...

Do I need to apply for a new visa if my entry port changes?

With Visa On Arrival, you can enter the country at one of 08 international airports in Vietnam even though that port is not stated on your visa. Therefore, you don't need to worry as long as...

Can I enter Vietnam without a Visa Approval Letter and get my visa stamped?

No, you cannot unfortunately. Visa Approval Letter is one of the required documents that you need to present with other documents to get your passport stamped.

Do I need to apply for a visa to enter Phu Quoc Island?

No, you don’t need to. Foreigners can enter Phu Quoc Island without visa for up to 30 days in accordance with Clause 4 and Clause 6, Article 12 of Law No. 51/2019/QH14 Amendments to a number...

Do I have to apply for a visa when I am a Vietnamese overseas?

Decree No. 82/2015/NĐ-CP allows for Vietnamese people residing overseas and foreigners who are spouses, children of Vietnamese people residing overseas or of Vietnamese citizens to be exempt...

I cannot prepare photos in my country. Can I get my photos ready in Vietnam?

Yes, you absolutely can. Your visa photo can be taken at the Vietnam airports by the Immigration Department at a cost of 2 to 5 USD or you can ask for more information from ground staff. 

What should I do when I submit wrong information or my information changes after applying for a visa?

You must contact us without delay about the changes/errors so that we can handle them promptly. In case we reply that it cannot be fixed, you will be required to apply for a new visa. In ou...

Do I need to provide the scan of my passport to enter Vietnam?

It is optional. Vietnam visa application does not require you to have a scanned copy of your passport. However, you can be prepared in case the Vietnam Immigration Department requests to re-...