PRIVACY POLICY

PRIVACY POLICY

• Purpose for collection and processing
  When you provide us with personal information to complete a transaction, place an order, deliver a product or return a product, we understand that you consent to our collecting it and using it for your specific reasons only that body. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your consent or provide you with an opportunity to say no. Provision of personal information to The One Digi Corp is voluntary. Please note, however, that a refusal to provide personal information may limit our ability to provide the requested services. Personal information is collected directly from the applicant or an authorized representative on behalf of the applicant.
• Scope
  This Privacy Notice applies to the provision of additional services that are provided by The One Digi Corp. It is not mandatory to provide your personal data for the “Services”, however, without providing the required personal data, we may not be able to deliver these services.
• How long your data is held for?
  Your personal data is deleted from The One Digi Corp’s systems after successful service delivery. Only your name and contact details, as well as the passport number, are retained for the purposes of the appointment scheduling, tracking the progress of your order, and returning your documents to you. This personal data is destroyed (30) thirty days after services rendered to you are completed, or as agreed to by the Vietnamese Government. If you use a self-service workstation in our application center, the data on this workstation is deleted after every session. If you contact us with follow-up questions or a complaint, we may retain your contact information, application reference number for the time it takes to resolve your matter. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation).
• Who do we share your information with?
  We share your personal information with the Vietnamese Government as an authorised service provider. This information includes the personal information supplied by you to support your order. We will not share your personal information to third parties without your consent. This consent may be explicit, such as when you give consent verbally, written, or on-line, or implied, such as when you enter into a contract with us to deliver an optional additional service. We only use partners that have satisfactory data protection measures in place and that have been approved by the Vietnamese Government. We will only disclose personal information when requested by a public authority and only if that request is supported by a court order and with the permission of the Vietnamese Government. We may also share information concerning your interactions with us to the Vietnamese Government in connection with a complaint, request, data access request, or as requested by the Vietnamese Government.
• Who to contact for privacy concerns?
  We understand that you may have questions about this Privacy Notice or our privacy practices. Please feel free to contact us in one of the following ways: Email: [email protected] The One Digi Corp Office: No. 40 - 42, Thien Phuoc St Ward 9, Tan Binh Dist, HCMC, Vietnam
• Accessing or updating your Personal Information
  You have the right to access and ask for a copy of the information The One Digi Corp holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data.
• Permissions Used by the Mobile App
  To function correctly, the app requests access to the following device features:
  • Camera: Used to take photos within the app. For example, users may capture documents or profile images.
  • Photo Library: Allows users to select images or documents from their device storage.
  • File Access: Required so users can pick files to upload (e.g., for application forms or supporting documentation).
  • WebView: Used to display web-based content, embedded forms, or documents.
  • Device Info: Basic, non-identifiable device information may be collected to improve performance and diagnostics.
  • Internet Access: Used for network requests, such as submitting or retrieving user data from government systems or APIs.
  • Phone and Email Links: The app may launch the phone dialer or email apps when users interact with contact links.