How Visa Support Teams Fix Technical Errors: Failed Payments, Rejected Photos & Incorrect Information (2025 Guide)

Last Update: Friday December 26, 2025

Applying for a Vietnam e-visa should be simple—but technical errors can happen, especially for Hong Kong, Taiwan, and Chinese travelers who often face platform issues, payment failures, and photo rejections.

At Vietnam Visa - Visa to Vietnam, our Visa Support Team works 24/7 to ensure these problems are solved quickly, efficiently, and without delays. Here’s how we fix the most common issues:

Failed Payments — How We Solve It Immediately

Payment errors are one of the most common problems when travelers apply for e-visas online, especially visitors from Hong Kong, Taiwan, and Mainland China, due to regional bank restrictions.

Common reasons payments fail:

• Card declined by the international payment gateway

• Temporary bank restriction

• Browser/device compatibility issues

• Incorrect card security information

How our team fixes it

When a payment fails, our support staff personally contacts the customer immediately through:

• Email

• WhatsApp

• Phone call

We then offer alternative payment methods, such as:

• Trying a different debit/credit card

• Using a different currency

• Secure link for alternative payment

• In some cases, cash payment via our airport staff for urgent applications

→ Result: Your visa application is processed without interruption.

Pro tips: Learn more about Updated Payment Methods Now Available At Vietnam-Immi.org

Rejected Photos — Instant Guidance & Requests

Incorrect photos are a major cause of Vietnam e-visa delays, especially for travelers from Taiwan and Hong Kong, where passport photo standards differ slightly.

Why photos are rejected?

• Wrong background color

• Low resolution

• Shadows or tilted framing

• Selfie instead of a proper passport photo

Created by AI

What our support team does:

As soon as the system flags the photo, we immediately:

• Send the customer a message via email, WhatsApp, or phone

• Request a corrected photo

• Provide clear instructions on what type of photo is accepted

• Upload the new photo instantly to prevent delays

→ This ensures your visa continues processing smoothly with no lost time.

Incorrect or Missing Information — Fast Correction Before Submission

Common mistakes include:

• Wrong passport number

• Incorrect nationality

• Wrong date of birth or issue/expiry date

• Misspelled names (common with Chinese names)

• Wrong arrival airport

How we fix it

Once we detect any incorrect detail, we:

• Immediately notify the applicant

• Request the correct information

• Update the data instantly in our visa processing system

• Double-check all details before submission

→ This prevents visa rejection and ensures accuracy for immigration checks.

Special Summary for Hong Kong & Taiwan Travelers

Travelers from Hong Kong and Taiwan often encounter unique issues due to regional card policies and mobile app restrictions. Our team specializes in helping these groups by offering:

• Multiple alternative payment options

• Fast communication via WhatsApp/Hotline

• Support in handling traditional Chinese names with spacing

• Tailored photo guidelines

• Immediate corrections to prevent delays

Whether you are applying for a Hong Kong visa, a Taiwan travel visa, or a Mainland Chinese passport visa to Vietnam, our team ensures the entire process remains fast, reliable, and stress-free.

Pro tips: Learn more about [Chinese Below] Tips For Chinese Travelers Applying For A Vietnam Visa Without Rejection

Apply With Confidence — We Support You 24/7

Our visa team works around the clock to resolve all technical issues, ensuring your Vietnam e-visa is processed smoothly and on time.

Apply now at: Vietnam Visa - Visa to Vietnam

Whatsapp: +84379522522

Hotline: +84.379.522.522

Email: sales@vietnam-immi.org